Resort working experience is must.
Person should stay in Resort.
Should have 100 rooms property handled experience.
To be warm, friendly and courteous to guests
To achieve optimum sale of rooms through proper yield management
To make and monitor the duty roster of the departmental staff
To supervise the reception counter
To check all VIP rooms
To initiate action on all mail coming into the department
To initiate action on all group bookings and block rooms in the reservation register
To complete statistics maintained on a daily/ weekly or a monthly basis as per procedure
To follow up with the local travel agent for requirements of a group before their arrival
To maintain appropriate guest history records
To greet guests on arrival and provide timely assistance at check-in
To advise the general manager of all VIP arrivals and also to escort all VIPs to their rooms
To report on a weekly basis, all views, suggestions/ comments of guests met
To assist guests immediately if they have any problems with the services provided by the Resort
To pay special attention to special requests on rooms, services and complaints of house guests
To ensure proper compliance with the unit and corporate policies with regard to lobby administration
To promote sales and develop business contacts for the Resort and the company
To keep constant contact with related departments such as housekeeping, engineering, F&B service and others.
To arrange for outside errands required by guests and management
To keep a check on guest elevator services and ensure their smooth operation
To take rounds of the entire Resort to ensure smooth operation in all areas
Salary: Not Disclosed by Recruiter
Industry: Travel / Hotels / Restaurants / Airlines / Railways
Functional Area: Hotels, Restaurants
Role Category: Front Office/Customer Care
Role: Front Office/Guest Relations Executive/Manager
Employment Type: Permanent Job, Full Time