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Urgent Opening for Front Office Assistant in Pragati Resorts

1 - 6 YearsHyderabad

Posted: 50 days ago

Job Description

Job Description:

a. To have detailed information about the Hotel, city as well as the competition

b. To have detailed information regarding arrivals and room requirements

c. To have up to date information on daily room occupancy

d. To check on VIP reservations, complete their pre-registration formalities and extend to them the regular courtesies

e. To allocate rooms to all arriving guests

f. To maintain up-to date information on room rates, current promotions, offers and packages

g. To maintain all guest folios in the manner instructed and type out necessary guest details into the system

h. To co-ordinate with housekeeping for clearing of rooms

i. To prepare, understand and communicate all relevant daily, weekly and monthly reports and statistics

j. To maintain and settle the guest ledger rendering accountability for the days transactions

k. To encash foreign exchange as per regulations

l. To maintain guest lockers for safe custody

m. To handle all incoming telephone calls as per standards instructed

n. To maintain a physical count of all room keys in each shift

o. To ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest

p. To ensure that proper records are maintained for all telephone calls from the rooms

q. To ensure that all transactions are supported with vouchers

r. To ensure accurate cash handover

s. To give proper and complete handover to the next shift

t. To handle all guests without bias or prejudice

u. To follow the house rules and policies laid down by the management

v. To adhere to strict grooming and hygiene standards

w. To consciously and continuously strive to better his/ her skills and increase his/ her knowledge

Salary: Not Disclosed by Recruiter
Industry: Travel / Hotels / Restaurants / Airlines / Railways
Functional Area: Hotels, Restaurants
Role Category: Front Office/Customer Care
Role: Front Office/Guest Relations Executive/Manager
Employment Type: Permanent Job, Full Time

Desired Candidate Profile

Education:UG -BHM - Hotel Management, Diploma - Any Specialization, Hotel Management
PG - Post Graduation Not Required

Company Profile

Pragati Green Meadows & Resorts Ltd
The Pragati Group is a Hyderabad-based group of companies with initiatives in the hospitality, realty, steel, herbal products, herbs and plants, dairy and naturopathy sectors, and a focus on being green and bringing the good of ancient India to meet the modern living.
View Contact Details+
Contact Details

Recruiter Name:Sambho Shiva RAo

Contact Company:Pragati Green Meadows & Resorts Ltd